“People are talking online about you and the business you’re in. You want to take part in that conversation, you want to be in the mix.”
When mutual fund and exchange-traded fund (ETF) firms are early in their exploration of communicating off their own domains, that kind of exhortation by me or somebody like me is usually met with a blank stare. That’s the best case. The worst case is when they pretend they’re listening but they’re really just planning their broadcast schedule for the social sites.


