Mutual Funds

2010 Predictions For Mutual Fund/ETF Digital Marketing

Pat — Mon, 14 Dec 2009 16:31:29 -0600

In addition to tracking marketing predictions (see our 2010 Marketing Predictions, Part 1 post for a round-up and see this article for 100 more), we’ve been keeping an eye on business predictions for 2010. And, the short version is that asset-gathering isn’t going to be any easier.

If you’re a mutual fund or exchange-traded fund (ETF) marketer, you can expect competition to heat up as your marketing counterparts do what they can to encourage investors to return to equity funds, evaluate their Roth IRA conversion prospects and use new, improved tools and expert advice for investment portfolio-building and re-building.

Digital marketing strategy and tactics will be at the center of all of these, that’s a safe guess. Below are five Rock The Boat Marketing’s predictions for asset manager digital marketing strategy in 2010, sprinkled with a smattering of wishful thinking.

American Century’s Use Of Social Media: A Work In Progress

Pat — Fri, 13 Nov 2009 11:47:53 -0600

American Century Investments will tell you that they’re “just experimenting” with social media. Currently, they’re adding two posts a week to their Facebook page and one to three tweets a day on Twitter.

These are not volumes that will turn the heads of anyone outside the asset management industry. But within this space, theirs is a story of pushing ahead, slowly and in lockstep with their approachable Legal and Compliance partners, even as they’re figuring things out.

Twitter and Facebook is just a start, explains Jennifer Sussman, director of eBusiness.

“Ultimately, we’re trying to learn what’s being said out there about us and how we can influence that. If you don’t know what’s being said, you can’t act on it. We want to make sure we really understand what the needs of our clients and prospects are, to ultimately get the chance to engage clients and prospects so we can have a stronger relationship with them,” she says.

“You can’t look at what’s happening in the industry and not recognize the power of being in the environment and having these conversations. We need a new kind of dialogue,” says Sussman.

Rydex Infographics Change the Game for Investment Marketing

Pat — Thu, 10 Sep 2009 10:58:38 -0500

Hearty congratulations and bubbly all around to the online marketing professionals who produced GetAlts.com, a microsite launched this week by Rydex|SGI to create attention for alternative investments.

I landed on the site with minimal expectations but some curiosity about the name. Compliance officers in my past would have killed “GetAlts” for any number of reasons so the first kudos goes to Rydex for delivering a name with some marketing magic.

More important, though, is the interactivity on the site. I’ve spent a bit of time on it now—long visits that the search engines will duly note and credit the site for—and haven’t read more than 200 words. Instead, I’ve been working with the interactive graphs and charts.

If you’ve been involved in the sales and marketing of mutual funds or exchange-traded funds (ETFs) for any length of time, you’ll recognize all of these—the checkerboard of annual asset class performance, the efficient frontier graph, etc.

Distributing these in print or on the Web as flat communications has sub-optimized the information value of these charts. Rydex is changing the game for investment product marketers by animating our tried-and-true charts and adding audio explanations. They are showing what these data-heavy charts mean.

Mind The Keywords—'Unfortunate Market Anomaly' Won't Help Search Traffic Find You

Pat — Wed, 01 Jul 2009 13:04:37 -0500

Song selection. One of the maddening things about the American Idol competition is what consistently trips up the final 12. Their raw talent or personality gets them just so far but those who “go home early” fail to read the judges’ minds about the songs they should be singing.

Word selection. That’s the ground on which Web sites compete for search traffic. But unlike with the Idol wanna-bes, there’s no need to guess. There are ways to know which keywords drive traffic. The challenge for the leader of digital strategy at mutual fund, exchange-traded funds (ETFs) and other asset management companies is in persuading colleagues to use the more commonly used terms when they create content.

Amateur performers on Idol have youth and inexperience as their excuse for ignoring the judges' cues. But professional communications today need to cede to the easy-to-track "wisdom of the crowds.”

Journalists years ago agreed to follow the Associated Press style, and book publishers mostly conformed to the Chicago Manual of Style. But even companies that adopted either the AP or Chicago style tended to produce their own addendums documenting the instances when they wanted to deviate from common practice. Words are invented, hyphens are attached with abandon, spelling reflects individual manager’s preferences and then gets institutionalized. Nobody picks this bit of muscle-flexing as a battle that’s worth fighting.

But there’s a price to be paid for spelling and word idiosyncrasies, and your Web site traffic, your content, pays it. This is inadvertent, of course, and that’s why it’s up to you to point it out. Asset managers are publishers now and need to think of their readers.

Does Your Branding Let Digital Do Its Thing?

Pat — Wed, 03 Jun 2009 23:15:16 -0500

Web strategist and Forrester Research consultant Jeremiah Owyang this week wrote about the effect of letting a Web property get SNOWED—his acronym for Stakeholder Needs Overwhelm Web Experience Design.

That’s an issue that asset management marketers struggle with in trying to provide equitable support for multiple business lines—mutual funds, unit investment trusts (UITs), retirement plans, annuities, exchange-traded funds (ETFs), separate accounts—sometimes in multiple geographies and seemingly always led by warring managers.

You may start by working with a single business in a single market as a beta test for a new, cool design. But what’s produced in the test stage is almost never what’s delivered once all the various stakeholders get their crack at it, is it?

Who knows—maybe the American Airlines case study that Owyang cites can provide a neutral starting point for you to start chipping away at this matrixed approach to Web work. For today let's consider a related but less daunting challenge that calls for you to use logic, reason and expertise to appeal to your colleagues in Marketing.

Introducing a Social Media Directory of Asset Managers, Broker-Dealers, Financial Advisors and Media

Pat — Fri, 29 May 2009 07:56:52 -0500

Today we're publishing the start of a social media directory for the asset management industry. We've aggregated what we can and now we turn to you for your contributions.

As described in our recent eBook "Who Says You Can't? 5 Friction-less Ways Investment Management Marketers Can Take Part in Social Media," (published in May 2009 but removed from the site pending an update) social media is a mixed bag for those involved in the manufacture, packaging and distribution of investment products. It's trendy and seems like fun but for some, it's too new, too transparent, too unstructured. Overall, social media is too much for many highly regulated investment companies to be comfortable with yet.

Strike Up the Barry Manilow: We’re Talking About Feelings and Your Web Site

Pat — Fri, 24 Apr 2009 14:33:17 -0500

While checking my RSS feeds this morning I came across an article that I reacted to with mixed emotions.

That right there should have been a tip-off: I approach the morning feed-reading like a transfusion—gotta catch up, gotta find out what’s been going on since the last time I checked in. No time for emotional responses to HTML.

But this article—How Does Your Web Site Make Visitors Feel?—slowed me down. I was intrigued and really wanted to spend some time thinking about it.

These lines, for example, took me to a place I don’t ordinarily go at 6-ish on a Friday morning:
“You have before you a computer of some type or perhaps a cell phone. It’s equipment that contains the energy forces that made it (with all their fancy scientific names). Some scientists are exploring whether objects contain the consciousness of those who built it. This is similar to organ “memory” where an organ transplant patient has the memories and physical habits of their donor.”

The author of the article (which I recommend to you) is Kim Krause Berg, a highly regarded Usability Consultant with UsabilityEffect.com. She explains that she’s been “exploring and researching the relationship between computers and people.” She describes herself as fascinated by Web sites and how and whether decisions made by Web site designers and bloggers, for example, affect us “emotionally, mentally, physically and spiritually.”

5 Random Highlights of Mutual Fund, ETF Web Sites

Pat — Fri, 17 Apr 2009 12:13:13 -0500

Can we agree that mutual fund and ETF Web sites have more similarities than differences? For that, give the credit or blame to American Funds, the mutual fund company whose products are distributed by the highest percentage of financial advisors. If an advisor has already mastered American Funds’ site, so the reasoning goes, who are we to buck the tide and risk the advisor shunning our site because it dares to be different?

It’s a user-friendly call that we suspect has nonetheless had the effect of suppressing creativity or even brand differentiation. That's why when a Web site offers something special, the discovery is an unexpected pleasure. Here’s a random list of what we’ve tripped across in my recent travels on asset management sites. Well done!

A question to the managers of these sites: Are you leveraging them as the link bait you should in order to draw visitors to your site, first to that page and maybe to explore the rest of your value proposition?

1. Fidelity Investments’ Historical Yield Curve
Of all the gorgeous, exciting visualizations of data to be found on the Web today, this isn’t one of them. But it’s a true gem, very, very cool. A site visitor could spend minutes on this page learning. Marketing managers, when it’s time to hire again and you have a green marketing communications staffer, park them in front this.

At Last: The Largest Mutual Fund Company Is Blogging

Pat — Thu, 02 Apr 2009 16:44:27 -0500

Congratulations to Vanguard Investments which launched a real-live blog in mid-March, continuing a tradition of online leadership that dates way back to its early work with America Online.

Never mind that more than 100 million blogs have preceded Vanguard, and more than 300,000 blogs are about investing alone, according to Technorati. Check out this widget that tracks the use of investing terms on all blogs—with its blog, Vanguard joins lots of others talking about the business it is so dominant in.

A Belated Valentine for 10 Sites You Could Learn to Love

Pat — Fri, 20 Feb 2009 19:27:45 -0600

Work and some recreation kept me from posting this in time for St. Valentine's Day. Hate when life keeps me from the computer. Without further delay, the sites I love and think you will, too:

1. Quantcast.com
Quantcast is a free service established for marketers, agencies and publishers to serve as a basis for media planning. If you're buying online ads, you may already be familiar with its data about media sites.